Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg in any setting

in any setting

pronunciation and accent neutrality

on-camera presence

More than three decades of training experience across South Africa

Using Coping Thoughts

Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg in any settingSound professional, clear and confident on every call. The Professional Telephone Skills Workshop is a focused half day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction. The workshop runs from